Training & Support

Build Capability That Remains After the Project Is Finished

3DRP Solutions provides practical training, coaching and embedded support for mining and asset-intensive organisations.

We help planners, schedulers, supervisors, asset-management professionals and operational leaders improve how they use systems, manage maintenance work and make asset decisions.

Training is built around real operating environments, practical examples and the systems employees use every day.

Discuss Your Training Requirements

Improvement Depends on the People Delivering the Work

New processes, systems and reports will not improve performance if personnel do not understand how to use them or why they matter.

Generic training often explains software functions or theoretical principles without connecting them to the organisation’s actual work, assets and responsibilities.

3DRP Solutions develops practical training and coaching that connects asset-management principles with everyday operational decisions.

The objective is not simply to complete a training session. It is to create a measurable improvement in capability, confidence and performance.

When Teams Need More Than a Procedure

Capability gaps are not always caused by a lack of effort. Personnel may have inherited inconsistent processes, received limited system training or never been shown how their role connects with the wider operation.

  • Planners are mainly processing work orders
  • Schedules are created without sufficient work readiness
  • Supervisors solve preventable planning problems during execution
  • CMMS users apply different processes and coding standards
  • Maintenance history is incomplete or inconsistent
  • Employees rely on undocumented local knowledge
  • New personnel receive limited role-specific training
  • Procedures describe requirements but not practical application
  • Reporting is produced but not understood
  • Budget owners cannot explain technical cost drivers
  • Improvement projects lose momentum after implementation
  • Key processes depend heavily on one experienced person

Training Across the Asset Management Environment

Training Area 01

Work Management

Build understanding of how maintenance work should move from identification through planning, scheduling, execution, completion and analysis.

Training Area 02

Planning and Scheduling

Improve job preparation, backlog management, work readiness, resource scheduling and weekly maintenance control.

Training Area 03

CMMS and Master Data

Help users understand asset structures, maintenance plans, task lists, work-order data and master-data governance.

Training Area 04

Budgeting and Forecasting

Connect maintenance requirements, components, utilisation, labour and operating assumptions with financial planning.

Training Area 05

Asset Strategy and Lifecycle

Develop practical capability in component forecasting, lifecycle planning, asset risk and repair-versus-replacement decisions.

Training Area 06

Reporting and Analytics

Improve understanding of maintenance measures, data quality, performance trends and how reports should drive action.

Work Management Training

Work management training helps personnel understand how their decisions affect the quality, readiness and execution of maintenance work.

Work Identification

Improve defect reporting, work requests, priority selection, initial scope definition and screening.

Planning

Develop better job plans covering scope, tasks, labour, duration, materials, tooling, access and supporting documentation.

Scheduling

Build realistic schedules based on work readiness, labour capacity, equipment access and agreed operating priorities.

Execution and Close-Out

Strengthen schedule control, field feedback, work-order completion, history capture and identification of follow-up work.

Planner and Scheduler Development

Planners and schedulers have a significant influence on maintenance productivity, but their roles are frequently misunderstood or consumed by administration and urgent operational work.

  • Planner and scheduler role clarity
  • Job scoping and task development
  • Labour and duration estimating
  • Materials and parts identification
  • Tooling and equipment requirements
  • Safety, access and permit requirements
  • Backlog screening and preparation
  • Work readiness assessment
  • Weekly scheduling
  • Resource capacity planning
  • Shutdown readiness
  • Schedule compliance and stability
  • Feedback and continuous improvement
  • Planning performance measures

System and Process Training

System training should explain more than which buttons to press. Users need to understand the process represented by the system and the effect their entries have on maintenance, finance and reporting.

SAP Plant Maintenance

Practical training covering notifications, work orders, planning, scheduling, completion, maintenance plans and asset information.

AMT

Role-based training covering asset-management workflows, maintenance requirements, component forecasting and supporting information.

Pulse and Supporting Systems

Training aligned with the organisation’s asset structures, processes, interfaces and reporting requirements.

Microsoft Excel

Practical Excel training for maintenance, budgeting, analysis, reporting and everyday information management.

Power BI and Reporting

Help users interpret dashboards, validate reported results and convert performance information into action.

Custom Tools and Workflows

Develop guidance and training for site-specific tools, templates, Power Apps, SharePoint processes and controlled spreadsheets.

Role-Based Training

Different roles require different levels of detail. Training is tailored around the decisions, responsibilities and systems relevant to each group.

Work Requestors

Improve defect descriptions, equipment identification, priority selection and supporting information.

Planners and Schedulers

Strengthen work preparation, backlog management, scheduling and planning feedback.

Supervisors

Improve schedule control, execution readiness, break-in work decisions and technical close-out.

Operations Personnel

Clarify asset access, priority, schedule ownership and shared responsibility for maintenance delivery.

Reliability and Technical Teams

Connect failure analysis, strategy development, asset data and maintenance execution.

Asset Managers

Strengthen asset strategy, lifecycle, cost, risk and performance decision-making.

Finance and Budget Teams

Improve understanding of maintenance cost drivers, component forecasts and operational assumptions.

Leadership Teams

Develop a practical understanding of maintenance performance, lifecycle risk and the controls required for improvement.

Flexible Training Delivery

Delivery Option 01

On-Site Training

Face-to-face delivery using the organisation’s own systems, operating environment and practical examples.

Delivery Option 02

Remote Training

Instructor-led sessions delivered online for individuals, distributed teams or follow-up coaching.

Delivery Option 03

Workshops

Collaborative sessions designed to solve a defined operational problem while building internal capability.

Delivery Option 04

One-to-One Coaching

Targeted development for planners, schedulers, leaders and technical specialists.

Delivery Option 05

On-the-Job Support

Practical coaching delivered while personnel complete their normal planning, scheduling, reporting or budgeting activities.

Delivery Option 06

Train-the-Trainer

Develop internal personnel who can maintain consistent training and support after project completion.

Training Built Around Your Operation

Training can be developed using the organisation’s own processes, systems, asset structures, work orders, budgets and reporting.

This makes the content immediately relevant and allows participants to apply the learning to the work they are already responsible for.

Where procedures or training material do not exist, 3DRP Solutions can develop practical supporting documents as part of the engagement.

Training and Support Materials

Supporting material is designed for practical use after formal training has been completed.

  • Training presentations
  • Participant workbooks
  • Quick-reference guides
  • Role-based process guides
  • System how-to guides
  • Planning templates
  • Scheduling templates
  • Checklists
  • Work examples and exercises
  • Standard operating procedures
  • Process maps
  • Responsibility matrices
  • Short instructional videos
  • Competency assessments
  • Manager coaching guides
  • Post-training support plans

Embedded and Project Support

Some organisations require additional capability to deliver a project, manage a peak workload, fill a temporary vacancy or support a team through significant change.

Planning and Scheduling Support

Experienced support for backlog preparation, weekly scheduling, shutdown planning, work readiness and planning improvement.

Budget and Forecast Support

Additional capability for maintenance budgets, component forecasts, long-term plans, reforecasts and variance analysis.

CMMS and Master Data Support

Specialist resources for asset structures, maintenance plans, master-data remediation, migrations and governance.

Project and Improvement Support

Practical leadership and delivery support for asset-management, work management and maintenance improvement initiatives.

Support That Fits the Requirement

Short-Term Technical Support

Targeted assistance with a defined problem, deliverable, system or operational requirement.

Temporary Backfill

Support an existing team during vacancies, leave, project demand or periods of increased workload.

Embedded Resources

Experienced personnel working directly within site or corporate teams for an agreed period.

Project Delivery

Defined scope, deliverables, governance and implementation support for asset-management improvement projects.

Ongoing Advisory Support

Regular access to specialist advice, review and coaching without requiring a full-time resource.

Post-Implementation Support

Help teams stabilise new processes, systems and reporting after implementation.

Our Approach

1. Understand the Requirement Confirm the capability gap, target audience, operating environment and desired outcome.
2. Review Current Practice Assess existing systems, processes, responsibilities, materials and skill levels.
3. Tailor the Content Build practical material using relevant roles, examples and operational requirements.
4. Deliver and Apply Combine explanation, demonstrations, exercises and real work wherever practical.
5. Support and Embed Provide coaching, reference material, follow-up and capability transfer.

Support Without Creating Permanent Consultant Dependency

3DRP Solutions can remain involved through implementation and stabilisation, but the objective is to strengthen the organisation’s internal capability.

Knowledge, tools and responsibilities are transferred to the people who will own the process after the engagement is complete.

This provides the organisation with the immediate support it needs while building a more sustainable long-term operating model.

Training and Support Deliverables

  • Training needs assessments
  • Role-based training programs
  • Work management training
  • Planner and scheduler development
  • CMMS and system training
  • Budgeting and forecasting training
  • Reporting and analytics training
  • Asset strategy workshops
  • Coaching and mentoring
  • Quick-reference and how-to guides
  • Process and procedure development
  • Competency assessments
  • Train-the-trainer programs
  • Embedded technical resources
  • Project delivery support
  • Temporary role coverage
  • Post-implementation support
  • Capability-transfer plans

What Better Training and Support Delivers

  • Clearer understanding of roles and responsibilities
  • More consistent use of systems and processes
  • Improved planning and scheduling quality
  • Better maintenance and asset data
  • Stronger work-order close-out and history
  • Greater confidence in reporting and analysis
  • Improved technical and financial alignment
  • Faster development of new personnel
  • Reduced reliance on undocumented knowledge
  • More sustainable improvement outcomes
  • Additional capability during periods of high demand
  • Practical knowledge retained within the organisation

Strengthen the Capability Behind Your Asset Management Processes

Whether you need a structured training program, practical coaching, temporary project support or experienced personnel embedded within your team, 3DRP Solutions can help.

Tell us which roles, systems or processes require additional capability. We will help develop an approach that supports the immediate requirement while building sustainable internal knowledge.

Discuss Your Training and Support Requirements